Frequently Asked Questions

How does shipping work?

After your payment is verified, it takes 2-3 business days to process and ship your orders. Order placed on weekends or holidays will not be processed until the next business day.

I need to change my order. How can I do that?

You need to contact The WoofAddict team immediately. Once an order is processed, we will not be able to change it.

What is your return policy?

We offer a 100% money-back guarantee within 30 days of delivery. If you are not satisfied with your order, please contact customer support to begin the return process. Expedited shipping charges are non-refundable. 

Receive a damaged order?

If you received a damaged order, we sincerely apologize. Please contact customer support to resolve this issue.

Do you offer delivery outside the US?

Yes. We offer shipping to most countries, but shipping times will be longer.

How much is shipping?

It depends on the product and destination. Shipping is calculated at checkout.

Do you sell other products?

At this time, our focus is selling amazing products that make life with your puppy dog better.

Do you offer bulk discounts?

At this time, WoofAddict does not offer bulk discounts.